PHPR is a UK-based results-driven on and offline PR agency. Our wealth of B2B and ecommerce experience is behind the results we get for businesses like yours.
Our MD, Penny Haywood Calder (pictured), launched the world's first online bank in the mid 1980s. We've been online ever since, bringing you a wealth of on and offline know-how.
We regularly land our clients on page one of the natural search results on Google. Yet we remain a boutique agency: small, experienced and cost-effective,
with no junior staff to fob you off with. Just top professionals personally driving your business forward.Online complaints do more damage
Convergys survey shows negative posts by-pass complaints departments, costing companies c30 customers per complaint and putting off others. Shows the need for monitoring and managing feedback and keeping tabs on what's happening to your reputation both offline and online.
Labels: business reputation, feedback, online PR, PR, technology PR
posted by Penny Haywood Calder at
10:03
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